Help Center - custodi

Question 1

What is custodi?

Accepted Answer

custodi is a comprehensive property and facility management platform. It helps you manage properties, capture meter readings with AI verification, track damage reports, and coordinate with your team - all in one modern, mobile-first application.

Question 2

How do I register?

Accepted Answer

You can register using your Google account or create an account with email and password. After registration, you can create your own organization or accept an invitation to join an existing one.

Question 3

What are the first steps after registration?

Accepted Answer

After registration: 1) Create or join an organization, 2) Add your first property (Objekt), 3) Configure meters for the property, 4) Start capturing meter readings. You can invite team members at any time.

Question 4

What is an organization?

Accepted Answer

An organization is your workspace in custodi. All properties, meter readings, and reports belong to an organization. You can be a member of multiple organizations with different roles.

Question 5

How do I invite team members?

Accepted Answer

As an administrator or owner, go to Organization Settings and use the 'Invite Members' feature. Enter the email address and select a role. The invited person will receive an email with a link to join.

Question 6

What roles are available?

Accepted Answer

There are three roles: Owner (full access, can delete organization), Admin (manage members, properties, settings), and Member (capture readings, view data, create reports).

Question 7

How do I add a new property?

Accepted Answer

Navigate to the dashboard and click 'New Property'. Enter the address and details. You can use the address autocomplete feature. After creation, configure the meters for this property.

Question 8

How do I manage multiple properties?

Accepted Answer

All properties are shown on your dashboard. Use filters and search to find specific properties. Click on any property to view details, meters, readings, and damage reports.

Question 9

What information can I store for a property?

Accepted Answer

You can store address, coordinates (for map display), notes, and associated meters. Each meter can have its own unit, description, and reading history.

Question 10

How do I capture a meter reading?

Accepted Answer

Open a property, select a meter, and click 'New Reading'. Enter the reading value, optionally add a photo, and add notes if needed. The reading is automatically timestamped and associated with your user.

Question 11

Why should I add photos?

Accepted Answer

Photos serve as proof and documentation. They help verify readings, prevent disputes, and create a visual history. Photos are included in generated PDF reports.

Question 12

How does AI verification work?

Accepted Answer

When you upload a meter photo, our AI can automatically detect and verify the reading. It compares the detected value with your input and alerts you to potential discrepancies, ensuring data accuracy.

Question 13

What meter types are supported?

Accepted Answer

custodi supports all common meter types: electricity (kWh), gas (m³), water (m³), heating (various units), and custom meters. You can define custom units and descriptions for each meter.

Question 14

How do I generate a report?

Accepted Answer

Open a property and navigate to the reports section. Select the time period and meters to include. Click 'Generate PDF' to create a professional report with all readings and photos.

Question 15

What report formats are available?

Accepted Answer

Currently, custodi generates professional PDF reports. Reports include property details, meter readings with photos, timestamps, and responsible personnel information.

Question 16

Can reports be sent automatically?

Accepted Answer

Yes, you can configure email delivery for generated reports. Enter the recipient email address when generating the report, and it will be sent automatically as a PDF attachment.

Question 17

How do I report damage?

Accepted Answer

Open a property and click 'Report Damage'. Provide a title, description, add photos, and set the priority. The report is created with status 'Open' and can be assigned to team members.

Question 18

Can tenants report damage?

Accepted Answer

Yes! Each property has a unique public link that tenants can use to report damage without logging in. They provide their contact info, description, and photos. Administrators receive notifications.

Question 19

How do I track damage report status?

Accepted Answer

All damage reports are listed in the property view and on the organization dashboard. You can filter by status (Open, In Progress, Resolved), priority, and assigned member.

Question 20

How do I import a waste calendar?

Accepted Answer

Navigate to a property's waste calendar section. You can import an iCal file from your waste management provider or manually add collection dates. The calendar syncs automatically.

Question 21

What is AI waste type detection?

Accepted Answer

When importing calendar entries, AI can automatically detect and categorize waste types (paper, plastic, organic, residual, etc.) based on the event descriptions, saving you manual categorization.

Question 22

How do I install the app on my phone?

Accepted Answer

custodi is a Progressive Web App (PWA). On your phone, open custodi in your browser and tap 'Add to Home Screen' (iOS) or accept the install prompt (Android). The app works like a native app.

Question 23

Does the app work offline?

Accepted Answer

Yes! Core features work offline. Readings captured offline are stored locally and synchronized automatically when you're back online. You'll see an indicator when you're offline.

Question 24

How is my data protected?

Accepted Answer

All data is encrypted in transit and at rest. We use secure authentication, role-based access control, and complete organization data isolation. Your data is never shared with third parties.

Question 25

Is two-factor authentication available?

Accepted Answer

Yes! You can enable 2FA in your account settings. We support authenticator apps (TOTP). This adds an extra layer of security to your account.

Question 26

Is custodi GDPR compliant?

Accepted Answer

Yes, custodi is fully GDPR compliant. You have the right to access, rectify, and delete your data. See our Privacy Policy for detailed information about data processing.

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